FAQ
SHIPPING
How much is shipping?
- We offer free worldwide shipping
Do you ship internationally?
- Yes, we ship internationally.
How do I track my package?
- You will receive a tracking email upon purchasing. If you haven't received that email then email us at help@furhug.com
Which countries do you ship to?
- We offer international shipping - no matter where you are, you can buy from us!
How long does it take for an order to arrive?
- Delivery to countries such as: United States, Canada, United Kingdom, Australia and most of Europe countries normally takes 7-15 days. It depends on the item and country. We offer international shipping - no matter where you are, you can buy from us! We use manufacturers all over the world to bring unique and specialty items to our customers. All packages have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
Where do your other items come from?
- Furry Hug is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
RETURNS & EXCHANGES
Basic Refund Policy
- We have a full 45-day refund guarantee. If you don't like the item you can send it back to us for a full refund (customer pays return shipping cost).
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at Doublechennian@gmail.com and we'll get back to you right away.
- Choosing a selection results in a full page refresh.